Organizations desiring to be ahead of competition and enhance customer satisfaction; need to streamline their operations by improving their processes in line with the internationally accepted standards such as ISO 9001:2015.

Who should attend?

• All the people who would like to understand the requirements of ISO 9001:2015 standard andinterested in conducting first-party, second-party, or third-party audits.
• Anyone who wishes to plan, implement new system aligned to ISO 9001 or maintain the existing system.
• Project Managers, Product owners, QA/QC professionals, other team members.

Benefits of the course and Takeaways:

• • • Clear understanding of the concept of quality management system
    • Provides a systems approach and a process approach
    • Approach for conducting an internal audit, good practices
    • Certificate of achievement on successfully completing the examination and others will get certificate of Attendance

Certification:

Delegates who successfully complete this course will receive a DFVC Certificate of Achievement based on the result of an assessment at the end of the course. DFVC certificates have worldwide recognition and validity.

EMS is “a system and database which integrates procedures and processes for training of personnel, monitoring, summarizing, and reporting of specialized environmental performance information. The goal of EMS is to increase compliance and reduce waste.”

Who should attend?

• A prior knowledge of the requirements of ISO 14001 would be beneficial.
• Completion of secondary education.
• An understanding of report writing is desirable.

Notification: those candidates who are qualified auditors in other disciplines (QMS, EMS,etc.) and have experience of environmental management may find the 3 day EMS Auditor Conversion training course more appropriate.
Certification:
On successful completion of this training participants will be awarded with certificatewhich has worldwide recognition and validity.

On successfully completing the course, students will be able to:
• Understand the ISO 14001:2004 standard
• Understand key environmental issues
• Plan an audit against a set of audit criteria
• Successfully execute and environmentalmanagement systems audit
• Understand the differences between QMS and EMS audits
• Create clear, concise and relevant audit reports
• Communicate your report to a client

This training course is designed for those who wish to become IT Service Management System (ITSMS) auditor/Lead Auditor and is based on ISO 20000-1:2005. Successful qualification in Auditor / Lead Auditor training course is a pre-requisite for empanelment of ITSMS Auditors.

Course Objectives
To gain knowledge & skill for conducting ITSMS audits.
Knowledge

• Explain the purpose of an Information Technology Service Management System including policies, process-based framework with linked activities to enable the effective management and implementation of all information technology services.
• Explain the purpose, content and interrelationship of ISO/IEC 20000-1 Part 1 Specification and ISO/IEC 20000-2 Part 2 Code of Practice and ISO/IEC 17799:2005 and ISO/IEC TR 18044:2004.
• Explain the role of an ITSMS Auditor to plan, conduct, report and follow up an Information Technology Service Management System audit in accordance with ISO 19011.

Skills

• Interpret the requirement of ISO/IEC 20000-1 Part 1 in the context of application to an audit
• Plan, conduct, report and follow up an Information Technology Service Management system audit to the ISO/IEC 20000-1 Part 1 Standard in accordance with ISO 19011 Guidelines for Auditors and by interpreting ISO/IEC 20000-1 Part 1

Who Should Attend

This training course is meant for those who wish to become ITSMS Auditor. These may be
• IT Service Professionals
• ITSMS Process Owners
• ITSMS Consultants/ Auditors

Pre-requisites
It is expected that participants have completed University level of education. Participants should be working professionals and have undergone awareness/foundation training on ITSM processes. The course focuses on teaching & developing ITSMS audit skills and should not be looked as basis for learning ITSMS.

Assessment and Examination

The training course has built in continuous assessment and a written examination on 5th day afternoon at the conclusion of the course. Successful qualification in both is essential to qualify for Auditor / Lead Auditor certificate. Successful participants will be awarded with certificate of successful completion. Other participants shall get participation certificate from DFVC. Course Duration and Timings
• The course duration is Five Days.
• The training course will be held 0830 hrs. To 1830 hrs. Approx. daily except on 5thday, when it will be over by 1700 hrs.

Course Material

The delegates will receive standards (IS/ISO 20000-1:2005 & IS/ISO 19011) for use during the course and course material consisting of
• Participants material
• Exercise manual
• Stationery

The course is delivered as a public program as well as can be conducted on-site either at our venue or at client premises. For details please contact DFVC.

Other details
Each course will have maximum of 20 participants. Medium of course delivery is English.

Duration
5days (inclusive of half-day exam on the last day)

Course Description
This is an advanced level Business Continuity Management (BCM) Audit course with a 150-Multiple Choice Question (MCQ) based examination, following the successful completion of the course. This workshop is primarily designed for senior BCM professionals with audit responsibilities, system auditors and /or lead auditors to conduct audit/ assessments based on the ISO22301 Business Continuity Management System. As a qualified BCM Auditor or Lead Auditor, he or she is to decide on behalf of the clients on the compliance and effectiveness of the audited organization’s business continuity management system in meeting ISO22301 requirements. Participants who successfully attended the workshop and successfully completed the certification examination (with a 75% passing score) on the 5th day will be able to apply for certification as Business Continuity Certified Lead Auditor (BCCLA).

Course Objectives

This course will provide participants with the concept and knowledge, which will enable them to:
• Have good understanding of the ISO22301 Business Continuity Management System and its requirements.
• Differentiate the various types of audits.
• Have knowledge of the key attributes of the management system auditor/lead auditor.
• Understand the audit process and framework.
• Prepare an audit checklist and standardized audit program.
• Conducting pre-audit or opening meeting.
• Conduct site audits.
• Collect audit evidences.
• Determine non-conformities of BCMS requirements based on ISO22301.
• Write non-conformity audit reports.
• Know the areas for follow-up and corrective actions after the audit.

Certification
The Business Continuity Certified Lead Auditor (BCCLA) Certification is awarded to participants who successfully completed their BCCLA examination, with verifications of the participant’s experience by BCM Institute.
Who should attend?

• Audit Directors and Senior Audit Managers with responsibilities for BCM audit Professionals responsible for auditing a business continuity management system.
• Practitioners who will be required to perform BCM audits.
• Management Systems auditors who are keen in auditing BCMS
• BCM and DR professionals assigned with review and auditing responsibilities.
• Auditors or Management Representatives from any organization embarking on their BCMS process may also consider this course as it is the most comprehensive course to guide any practitioners who would like to be competent in understanding the process of auditing with ISO22301 BCM Standard.
• Participants planning to perform self-assessment.
• Consultants planning to provide independent audits
• Existing auditors who will be performing BCM audits.

“Organizations and their information systems and networks are exposed with security THREATS such as fraud, espionage, fire, flood and sabotage from a wide range of sources. The increasing number of security breaches has led to increasing information security concerns among organizations worldwide. ACHIEVING INFORMATION SECURITY is a huge challenge for organization as it CANNOT BE ACHIEVED THROUGH TECHNOLOGICAL MEANS ALONE, and should never be implemented in a way that is either out of line with the organization’s approach to risk or which undermines or creates difficulties for its business operations. Thus there is a need to look at information security from a HOLISTIC PERSPECTIVE, and to have an information security management methodology to protect information systematically. This is where the need for ISMS comes in”.

Benefits of the course and Takeaways:

On successfully completing the course, Participants will have:
• An appreciation of the importance of controlling Information Security in all types of business.
• A detailed knowledge of ISO 27001:2013 Information Security Requirements.
• A knowledge of documented management systems to control Information Security
• A knowledge of risk assessment for Information Security.
• A knowledge of auditing principles
• A detailed understanding of the principal requirements for auditing Information Security Management systems.

This 5 day course uses a mixture of taught sessions, interactive group discussions, exercises, continuous assessment and examination to achieve its aims. The practical exercises are based upon a fictional company. However, the procedures, work instructions and data are typical and could relate to many different enterprises equally. The practical exercises have been carefully designed to focus upon issues that commonly arise during Information Security audits.
Appraisal of delegates’ knowledge and performance will be made through a combination of continuous assessment and a two hour written examination (multiple choice and short answers). Electronic devices, including laptops and mobile phones, are not permitted into the examination room. A certificate of competence will be issued to delegates deemed to have achieved a satisfactory standard.

Who should attend?

• Completion of secondary education.
• An understanding of report writing is desirable.
• A prior knowledge and experience of information security management / ISO 27001 would be beneficial.

On successfully completing the course, students will have:
• An appreciation of the importance of managing Health and Safety at work
• Understanding of Health and Safety management systems including the requirements BS OHSAS 45001:2016
• Understanding of the concepts and methods for risk management.
• Understanding of the continual improvement
• A detailed understanding of the principal requirements for auditing H&S Management systems.
• Ability to plan, conduct an audit and report its results

Pre-requisites

• Completion of secondary education.
• An understanding of report writing is desirable.
• A basic knowledge of OH&S issues and the requirements of BS OHSAS 45001:2016 would be beneficial.
• Those who are not familiar with the purpose and intent of the standard are advised to attend a foundation course on the subject. Those prospective delegates, who have already attended any other 5 day lead auditor course, may find the 3 day OHSAS auditor conversion course more appropriate.